Published on Mar 01, 2026
Welcome to another Q&A session where I answer questions from y'all on the internet.
Today's question is:
The very first thing you should do when your kitchen floods is contact your insurance company and file a claim. That starts the official process. In this particular case, the flood happened because a pot filler fitting failed and flooded the kitchen and the downstairs area.
After filing the claim, your insurance company will typically ask you to involve a contractor. That’s when you bring someone like us in. We’ll assess the damage, build the estimate, and coordinate directly with the insurance adjuster. Not every contractor offers insurance coordination, but we do. We step into the process with you and make sure the adjuster understands the full scope of damage so the rebuild is properly funded.
Once the claim amount is finalized, we handle the full rebuild from start to finish and return the house ready to use again.
Kolten emphasizes that homeowners must immediately contact their insurance provider after a kitchen flood. Filing the claim starts the recovery timeline. Once a contractor is involved, Nex-Gen Remodels handles both the damage assessment and insurance coordination. He notes that not all contractors work directly with adjusters, but their company does. This ensures that estimates reflect actual repair needs and that the final settlement covers the full rebuild. The goal is to manage the entire process so the homeowner doesn’t have to navigate insurance complexities alone.