Published on May 01, 2026
Welcome to another Q&A session where I answer questions from y'all on the internet.
Today's question is:
Kolten explains that the process usually begins when a homeowner reaches out by email or through the website with a brief description of their project and contact details. Rather than jumping straight to an in-person visit, he schedules an initial phone call to learn what the homeowner actually wants. Drawing on experience from many past kitchen, bathroom, and framing projects, he provides a ballpark price range so expectations are set early. If that range sounds realistic to the homeowner, he schedules an appointment, comes out, and builds a free written estimate. He emphasizes that this upfront phone conversation saves significant time for both sides, potentially several hours for him and days of waiting for the customer, making the path from first contact to starting work far more efficient.
Sometimes it'll come through via email or they'll reach out on the website, so it comes through with a brief description of what they want to do, along with their phone number, email, and so on. Typically, if they do that, I'll schedule a phone call first so I can talk to them about their project and find out what they actually want to do. Because we've done so many projects, kitchens, bathrooms, framing, you name it, we can talk through their project and I'll give them a ballpark price. I'll say, hey, based on prior projects we've done similar to this, you're going to fall within, say, ten to fifteen thousand. If that sounds realistic, then we'll schedule an appointment, I'll come out, I'll build you a free estimate, get it sent over to you, and we go from there. That one phone call and a few questions can save me three to five hours, and it can save the customer three to five hours, or even three to five days of waiting for an estimate to get put together and sent over. Time is valuable, so that initial conversation keeps the whole process efficient for everyone.